How to remove new user account created after using Windows Migration Assistant (PC to Mac)?

I've been using this Mac since 2013, now with Mojave. I wanted to transfer some files from a Windows PC to this Mac. I tried using an Ethernet connection between the two computers (1 m apart), but it didn't work.


After some research, I learn about Windows Migration Assistant on this official site. This page said it could help me transferring files but it didn't mention these important aspects of the process:


  1. That I had to close my current user's session.
  2. That the transferred files will be copied to a new user account.
  3. The location (on this new account) of those copied files.


I need those files on my current and only user account that I've been using on this Mac from day one, not on a new account (one which I did not expect). I can't find the copied files on that new account. It doesn't matter now, please don't suggest me where I could find those files.


This is what I want now: I want to remove that new account and erase everything on it.


From my admin account, I tried: System Settings > Users & Groups > unlock changes > select the new account > click on remove (minus sign), but then a window asks me for the password of the new account.


Here's the problem: for the new account, I used the same password as my main account and it does not work. I double-checked if it was the correct password, and it is: I can log in to the new account with the correct password. But when I try to remove it (on my admin account) the window shakes as if the password was wrong (I can't modify the user's name).


I repeat: the password for the admin and the new account are the same.


Now I have a new account that I didn't want, that I don't need, that I can't remove, that it's taking space (with files I couldn't find), and lost a couple of valuable hours of my day. All this could have been avoided if Apple explained the whole migration process in detail.


Thanks for any advice.

Mac mini, macOS 10.14

Posted on Mar 9, 2021 7:33 PM

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Question marked as Top-ranking reply

Posted on Mar 11, 2021 7:30 AM

Hey there ballesano,


Thanks for the detailed description of the issue. We understand that you used Windows Migration Assistant to transfer some files. Now you want to delete the user and associated files that were created when the process was run. However, your password is not being accepted. We'll be happy to help.


It sounds like you're taking the correct steps to delete the account, as explained here: Delete a user or group on Mac


Since that's not working as expected, let's attempt to reset the new user's password to something different, then try deleting it. Make sure you are signed into your original account when doing this.


To do that, go to System Preferences > Users & Groups. Click the lock to unlock changes and select the new account. From there, click 'Reset Password...'. Enter a different password and select 'Change Password'.


Now attempt to remove the account again.


If the issue persists afterwards, it would be best to reach out to Apple Support directly so they can look further into this with you. Use this link: Get Support


Cheers!


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Question marked as Top-ranking reply

Mar 11, 2021 7:30 AM in response to ballesano

Hey there ballesano,


Thanks for the detailed description of the issue. We understand that you used Windows Migration Assistant to transfer some files. Now you want to delete the user and associated files that were created when the process was run. However, your password is not being accepted. We'll be happy to help.


It sounds like you're taking the correct steps to delete the account, as explained here: Delete a user or group on Mac


Since that's not working as expected, let's attempt to reset the new user's password to something different, then try deleting it. Make sure you are signed into your original account when doing this.


To do that, go to System Preferences > Users & Groups. Click the lock to unlock changes and select the new account. From there, click 'Reset Password...'. Enter a different password and select 'Change Password'.


Now attempt to remove the account again.


If the issue persists afterwards, it would be best to reach out to Apple Support directly so they can look further into this with you. Use this link: Get Support


Cheers!


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How to remove new user account created after using Windows Migration Assistant (PC to Mac)?

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