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Level 1

4 points

My charger is not working - I Ned a new on!

Help getting a new charger as mine is not working - unable to charge!

iPhone 11, iOS 14

Posted on Mar 9, 2021 8:24 PM

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Community+ 2024

Level 10

416,984 points

Posted on Mar 9, 2021 8:27 PM

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

Follow these steps:

Remove any debris from the charging port on the bottom of your device.
Restart your device: iPhone. iPod touch.
Try a different USB cable or charger.
Make sure that you have the latest version of iOS.
Contact Apple Support to set up service.

If your iPhone or iPod touch won't charge - Apple Support

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1 reply

Top-ranking reply

Community+ 2024

Level 10

416,984 points

Mar 9, 2021 8:27 PM in response to Conoly

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

Follow these steps:

Remove any debris from the charging port on the bottom of your device.
Restart your device: iPhone. iPod touch.
Try a different USB cable or charger.
Make sure that you have the latest version of iOS.
Contact Apple Support to set up service.

If your iPhone or iPod touch won't charge - Apple Support

Reply

My charger is not working - I Ned a new on!

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