You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

My charger is not working - I Ned a new on!

Help getting a new charger as mine is not working - unable to charge!

iPhone 11, iOS 14

Posted on Mar 9, 2021 8:24 PM

Reply

Top-ranking reply

Community+ 2024

Level 10

413,940 points

Posted on Mar 9, 2021 8:27 PM

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

Follow these steps:

Remove any debris from the charging port on the bottom of your device.
Restart your device: iPhone. iPod touch.
Try a different USB cable or charger.
Make sure that you have the latest version of iOS.
Contact Apple Support to set up service.

If your iPhone or iPod touch won't charge - Apple Support

View in context

Similar questions

1 reply

Top-ranking reply

Community+ 2024

Level 10

413,940 points

Mar 9, 2021 8:27 PM in response to Conoly

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

Follow these steps:

Remove any debris from the charging port on the bottom of your device.
Restart your device: iPhone. iPod touch.
Try a different USB cable or charger.
Make sure that you have the latest version of iOS.
Contact Apple Support to set up service.

If your iPhone or iPod touch won't charge - Apple Support

Reply

My charger is not working - I Ned a new on!

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up