I just purchased an iPhone 11 and the IMEI can not be found by ATT. How can I fix this? I was able to get all of my data from my old iPhone 6 transferred, without problem, to my iPhone 11. I just can't use the new phone to make calls/texts, etc. Any help or advice is appreciated!!
iPhone 11, iOS 14
You do have an AT&T nano-SIM installed in the phone? If it was originally carrier locked, did you contact that carrier and go through the process of getting it officially unlocked for use with a new carrier?
Do you already have an AT&T service account or are you trying to set up new service with AT&T.
How to unlock your iPhone for use with a different carrier - Apple Support
You do have an AT&T nano-SIM installed in the phone? If it was originally carrier locked, did you contact that carrier and go through the process of getting it officially unlocked for use with a new carrier?
Do you already have an AT&T service account or are you trying to set up new service with AT&T.
How to unlock your iPhone for use with a different carrier - Apple Support
Problem solved!! I switched out the SIM card and it works!! Thank you for all your time and help. I really appreciate it!!
OK. Gaining on things.
You bought a carrier locked device. Locked to what carrier?
The number is on your device under Settings.
My apologies, I misunderstood your question. The new iPhone I purchased was LOCKED when I bought it. I was successful in setting it up with my Apple ID/icloud information including face recognition and in transferring all my data/photos/apps, etc. What I'm NOT successful at is setting it up for cell phone service to make calls, texts, etc. I can use the phone for everything else except making calls. I'm NOT successful in doing that because when I try to activate my new iPhone with my wireless provider (AT&T), I receive "IMEI not found". I don't know what I'm doing wrong:-(
Thank you. I submitted the correct number from the iPhone. It still can not be found with ATT. Thank you though.
Did you buy a carrier locked device controlled by AT&T?
No. I purchased a NEW iPhone 11 directly from the Apple Store. It's unlocked.
If you are trying to use AT&T why did you buy an unlocked iPhone.
They have no record of any of the numbers on your device.
Then you have an AT&T sim in it now.
Problem solved!! I switched out the SIM card and it works!!
IMEI can not be found by ATT
