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User profile for user: micaela291
micaela291 Author
User level: Level 1
8 points

Apple wallet not working

I used to have the iphone xr & I was able to upload my car to my wallet so I can use apple pay but when I upgraded to the Iphone 11 it will not let me upload my card it keeps saying to contact my card service provider but the card company is saying it is not on their end. Also my emails aren't working on my phone. I can log into my icloud from a computer to see them but they aren't coming through on my phone. Does anyone have a suggestion for these issues?

iPhone 11, iOS 14

Posted on Mar 10, 2021 9:58 AM

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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,921 points

Posted on Mar 10, 2021 10:47 AM

Issues with Wallet/If you have trouble adding a card to wallet


  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Make sure you are using the latest iOS/macOS update.
  3. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  4. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  5. A passcode is required to use the Wallet app. 
  6. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  7. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  8. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  9. Apple Pay support can be reached here - Apple Pay Customers


  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  • How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
  • Manage the cards that you use with Apple Pay - Apple Support


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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,921 points

Mar 10, 2021 10:47 AM in response to micaela291

Issues with Wallet/If you have trouble adding a card to wallet


  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Make sure you are using the latest iOS/macOS update.
  3. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  4. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  5. A passcode is required to use the Wallet app. 
  6. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  7. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  8. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  9. Apple Pay support can be reached here - Apple Pay Customers


  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  • How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
  • Manage the cards that you use with Apple Pay - Apple Support


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User profile for user: micaela291
micaela291 Author
User level: Level 1
8 points

Mar 10, 2021 11:37 AM in response to askbarnabas

Thank you! Signing out of my apple ID worked with bringing the emails back. I still cannot add my card to my wallet. It keeps saying to contact my card issuer so I will contact them to make sure there aren't any restrictions. I had it linked to my wallet on my XR so I know my card issuer allows it. I will see what is up with it after work. I appreciate your help!

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User profile for user: IdrisSeabright
IdrisSeabright
User level: Level 10
169,427 points

Mar 10, 2021 12:01 PM in response to micaela291

I would add something to askbarnabas's #4: Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)". I would suggest that, regardless of what region it says is selected, reselect the correct region. Sometimes, it shows the correct region but it's not being recognized correctly.


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Apple wallet not working

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