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iphone 12

i like to charge my phone while working on my HP laptop. It was working fine until 2 days ago. Keep getting the "allow this device to access photos and videos" message. I did a laptop software update but i am not sure if that is the cause

iPhone 12, iOS 14

Posted on Mar 10, 2021 7:57 PM

Top-ranking reply

Axel Foley

Level 10

149,568 points

Posted on Mar 10, 2021 8:15 PM

You can try the following-

Reboot the iPhone and the HP Laptop - see whether that resolves the issue
Try a different cable and see if the issue persists
Use the same cable with a wall charger. If the iPhone charges then we know the issue resides in the Laptop
Try charging the iPhone with another Windows based Laptop.

Axel F.

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iphone 12

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