I’ve tried 3 times to install macOS Big Sur 11.2.3 Keep getting message: Installation failed An error occurred while installing the Selected updates.

I’ve tried 3 times to install macOS Big Sur 11.2.3


Keep getting message:

Installation failed

An error occurred while installing the

Selected updates.


My iMac:

Mac (Retina 5K, 27-inch, 2017)

macOS Catalina Version 10.15.7

Processor 4.2 GHz Quad-Core Intel Core i7

32 GB 2400 MHz DDR4

Radeon Pro 580 8 GB


Hard Drive:

Capacity: 2.12 TB

Available: 1.93 TB

Used: 185,184,792,576 bytes (185.19 GB on disk)


Can anyone help?


iMac 27″ 5K, macOS 10.15

Posted on Mar 11, 2021 11:12 AM

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Question marked as Top-ranking reply

Posted on Mar 21, 2021 12:02 PM

Thanks for your response. I was able to finally load the new system after performing some basic apple maintenance operations.


I turned off screen saver

Disconnected external drives and all peripheral devices

Zapped PRAM

Shut down computer and unplugged it for a minute

Started back up

Went to system preferences/updates

Double clicked on System Update/Big Sur 11.2.3

This time everything downloaded in a little less than an hour and so far, running with no problem.


Thanks for your kind offer of help. Greatly appreciated.


m

6 replies
Question marked as Top-ranking reply

Mar 21, 2021 12:02 PM in response to Owl-53

Thanks for your response. I was able to finally load the new system after performing some basic apple maintenance operations.


I turned off screen saver

Disconnected external drives and all peripheral devices

Zapped PRAM

Shut down computer and unplugged it for a minute

Started back up

Went to system preferences/updates

Double clicked on System Update/Big Sur 11.2.3

This time everything downloaded in a little less than an hour and so far, running with no problem.


Thanks for your kind offer of help. Greatly appreciated.


m

Mar 15, 2021 6:30 AM in response to michael_m40

Suggest - restart Router and then Shutdown Computer and connect via Ethernet connection. Restart computer in Safe Mode - Shift - Key immediately at startup. It does a Repair Disk, clears cache files and load only Apple Software - load slowly - Normal. Once in Open Apple Apps Store and find Big Sur and download. Try not to let computer go to sleep mode or Screen Save to activate. Be patient as one knows it Big Sur is 12.18 GB size. There are often periods where it seems to pause the download , normal be patient as countdown clock may say 15 minutes but in Real Time could be 30 - 45 minutes. This can and will happen several time in the process. If all goes well. it will successfully download and attempt to Launch. Do NOT allow it to start - Quit the Installer. Check Applications Folder for new App called Install Bug Sur. Make a copy to External Drive - future usage. Now, restart again in Safe Mode - then launch the Installer.

Mar 21, 2021 11:54 AM in response to mingoslkd



Hi mingoslkd,


Before making any changes to my router settings, I tried a couple old mac maintenance fixes I hadn't performed for a while.


I turned off screen saver

Disconnected external drives and all peripheral devices

Zapped PRAM

Shut down computer and unplugged it for a minute

Started back up

Went to system preferences/updates

Double clicked on System Update/Big Sur 11.2.3

This time everything downloaded in a little less than an hour and so far, running with no problem.


Will wonders never cease?

Let me thank you again for your help and kind response to my query.


m



Mar 13, 2021 1:53 PM in response to michael_m40

Hi michael_m40,




We'd be happy to help out with getting your Mac updated.



The error you're running into is usually related to a network-related problem. Amongst other things, it could just be a temporary hiccup in the connection, or can be an issue with how data is being routed.



Try checking for anything such as firewalls, VPNs, security software or other networking software on your Mac. If you have any of these, try temporarily uninstall/disabling them, and then try again. If possible, you may also try connecting via Ethernet: Connect your Mac to the internet using Ethernet



If you have another strong Wi-Fi connection available to connect to, you may also give that a shot.



Take care!

Mar 14, 2021 5:39 PM in response to mingoslkd

Hi mingoslkd


Thank’s for your answer and help.


Both Firevault and Firewall are turned off in my system settings.

I don’t use any VPN’s on my system that I’m aware of.

My computer is ethernet connected, I only use WiFi when

airdropping from another device.


In my router settings under Security/Firewall, both

IPv4 and IPv6 firewall protections are enabled.


Under VPN Passthrough:

IPSec Passthrough

PPTP Passthrough and

L2TP Passthrough are all checked as enabled.


I’ll try disabling these items on my router and installing the new OS.


Thanks again for your help.

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I’ve tried 3 times to install macOS Big Sur 11.2.3 Keep getting message: Installation failed An error occurred while installing the Selected updates.

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