iPad Air (4th gen) -very- poor Touch ID recognition with upper button.

Using a new iPad Air (4th gen) for a few weeks, the Touch ID with the upper button works for 3 on 10 times. Periodically renewing the finger learning (even 5 times same finger) improves rate to 6 on 10 for some days.

Very annoying behaviour, I miss my homebutton with finger ID!

Anyone a tip or work around?

iPad Air Wi-Fi

Posted on Mar 12, 2021 6:36 AM

Similar questions

Touch ID broken for App Store So this has been a problem for a few years now. One day, touch ID works fine in the App Store. Then out of nowhere, without you changing any settings, you try to download an app. And the App Store app requires you to enter your password. You try to download again, and it just keeps asking for a password. Any download you try, will ask you for a password. No touch id available. The only temporary workaround, because it is just a temporary workaround. You have to turn off Touch ID for the App Store in Settings. Reboot your device. Then turn it off and on again (because after you reboot, iOS automatically turns touch id back on again. And yes, you have to turn it back off and on again. Because if you don’t, the temp workaround doesn’t work). So, again, you have to reboot, turn off, then turn touch id back on again. Enter your password. Then everything is back to normal. You can now start using touch id in the app store. Until it just randomly stops working again. Which again, has been happening for years. Yes, I am on the latest version of iOS and iPadOS. Updates have never fixed this problem. I really don’t get it. This has been a known issue for a very, very long time. Apple has come out with bunch of iOS versions. And yet this is still happening. Truly, this is not Steve Jobs’ Apple. There were far, far fewer issues with him at the helm. Cook, not so much. The old, “It Just Works”, is no more. Now it’s, “Hopefully, It Works”. Lol Though under Cook, who’s all about the bottom line. This is intentional. So that all those that still have older devices that still uses touch ID, are frustrated enough that they purchase the latest and “greatest”. Much like when they slowed down older iPhones, whenever new iPhones were coming out. Apple finally admitted to that after years of denying. Because they couldn’t hide the truth anymore.
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1 reply

judysings

Community Specialist

Mar 14, 2021 12:49 PM in response to joerumst

Hi, joerumst and thanks for reaching out to us. We understand that you're having issues with your Touch ID not registering your fingerprint properly when you try to use it. We'll be glad to help you out with this.

To start, we'll want to make sure to follow all of the steps in this article, then test to see if the issue persists afterwards: If Touch ID isn't working on your iPhone or iPad

Thanks for reaching out, and let us know if you need any further assistance.

Cheers!

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iPad Air (4th gen) -very- poor Touch ID recognition with upper button.

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