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Can Apple fix or help pay for replacement for dead Apple Pencil due to extended non-use?

I have dead Apple Pencil 1 which I'm guessing is due to long-term extended non-use. Can Apple Support help, can I trade in, or do I have to just purchase again?

Posted on Mar 12, 2021 8:22 AM

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Question marked as Top-ranking reply

Posted on Mar 12, 2021 8:32 AM

The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”.


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


Some reports suggest that gentle warming of the Pencil (such as a hot water radiator) prior to attempting charging of the Pencil can resurrect a Pencil battery. Whilst I do not advocate external heating of any Li-ion battery (this being potentially very dangerous), gentle external heating of a tiny battery is unlikely to lead to catastrophic failure.


2 replies
Question marked as Top-ranking reply

Mar 12, 2021 8:32 AM in response to SmSheffy

The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”.


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


Some reports suggest that gentle warming of the Pencil (such as a hot water radiator) prior to attempting charging of the Pencil can resurrect a Pencil battery. Whilst I do not advocate external heating of any Li-ion battery (this being potentially very dangerous), gentle external heating of a tiny battery is unlikely to lead to catastrophic failure.


Can Apple fix or help pay for replacement for dead Apple Pencil due to extended non-use?

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