Level 1

4 points

can't restore the iphone

when i updated the iphone SW version, it got corrupted and hence had to be wiped out.

Then, I tried to restore the phone from the laptop and it encountered during the process

Please help

iPhone XS Max, iOS 14

Posted on Mar 12, 2021 10:06 AM

Reply

Similar questions

my iPhone x won't restore I am failing to restore my iPhone. Have connected to my MacBook but still failing to restore. please help.
797 1
Restore iPhone X seems to be stuck at downloading software I have an iPhone X in recovery mode connected to my MacBook and I attempted to do the update process which had failed so I then done the restore process which it shows that it is downloading software for the restore process to my MacBook but then shuts down and does nothing on my MacBook or my iPhone X. What do I need to do. This all began when the iPhone X was going through a software update and never turned back on. It just shows and flashes the apple logo. We have done the hard reset as well. I would like to get this iPhone X fixed because it’s not an old phone and we would really like to use it for a backup phone in case something happens to any of our iPhone 13’s that we have now. What would the next process be if the restore process doesn’t complete?
2273 1
Tried everything as listed above to restore phone but I do not get ‘there is a problem with device that requires to be updated or restored message. Trying to restore or update iPhone using iTunes as directed. Not receiving message when connect phone to pc.
282 1

2 replies

Level 10

120,173 points

Mar 12, 2021 10:14 AM in response to gohung

Perhaps this article will help:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Reply

Level 10

167,519 points

Mar 12, 2021 10:17 AM in response to javaliga

If you look at the top under related articles that is where the OP came from. I've gotten in the habit of just referring them back to the article rather than posting a duplicate link.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

can't restore the iphone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up