Send a label to send for repair

Computer won't start has support.apple.com/mac/startup on screen keyboard needs replaced

Posted on Mar 12, 2021 11:29 AM

Top-ranking reply

Grant Bennet-Alder

Level 10

142,399 points

Posted on Mar 12, 2021 11:32 AM

You will need to use the "get support" link at the top of any forum web page to make arrangements to have a courier-pack and label sent to you and then picked up.

View in context

Similar questions

Boot problem MacBook Pro A1990 Good morning everyone, I am writing to you because I have a problem with a MacBook Pro Model A1990. When turn on the pc appear this screen If I tried to enter in recovery mode: this is the result: I tried olso with a bootable USB with macOS Ventura but is not possibile select... I have tried to reset nvrm, following general procedures on youtube but nothing. In my opinion the SSD is damage, should this possible? Thank you for your support. Regards
5056 17
Accidently deleted Macintosh HD on Disk Utility - now my mac won't start up Earlier today I was trying to reset my Macbook Pro (2016 model on MacOS Big Sur) to sell and I deleted Macintosh HD from the Disk Utility software thinking that it would reset my mac to factory settings. Now my Mac can't start up and shows a folder with a question mark in it. First Aid does not work for any of the internal options. "Preboot", "Recovery" and "VM" are unmounted every time I go back in to Disk Utility. First Aid for Internal > AppleAPFSMedia does not work and says I need to repair the startup volume by running First Aid from Recovery? Isn't that what I'm doing? When I try re-install MacOS it only shows "Macintosh HD - Data" & "Update" and the installation always fails when reaching the end on either option. Attached is a photo of my Internal disks on Disk Utility. I would appreciate any help, thank you in advance!
11454 6

2 replies

Top-ranking reply

Grant Bennet-Alder

Level 10

142,399 points

Mar 12, 2021 11:32 AM in response to meme230

You will need to use the "get support" link at the top of any forum web page to make arrangements to have a courier-pack and label sent to you and then picked up.

mdhurst

Level 5

6,629 points

Mar 12, 2021 11:33 AM in response to meme230

This is not Apple you are speaking with but a user group with other users helping each other. Listed below is the information for Apple Support.

Get Support – Apple

https://getsupport.apple.com/

Call Customer Support (800) MY–APPLE (800–692–7753)

or online https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Send a label to send for repair

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up