My problem

Hello walaa212,

Thanks for reaching out to the Apple Support Communities. We understand you are experiencing some issues trying to listen to music on your iPhone. We are happy to help provide some guidance.

To start, we would recommend making sure that your iPhone using a good Wi-Fi connection and is on the newest iOS version available for your device. You can take a look at how to update your iPhone in this helpful article:

Update your iPhone, iPad, or iPod touch

Once you have updated your iPhone to the latest iOS version, try playing your music again to see if the same thing occurs. If the issue continues, we'd like to ask some additional questions to get a better understanding of the situation.

• Are you trying to stream music as an Apple Music subscriber, or are these songs purchased from the iTunes Store?
• Does this happen everywhere you try to listen to music, or does it only happen in a specific location?
• When did you first notice this issue? Was it after any sort of change or update to the device?

Keep us updated on how it goes or if you have any questions.

Best Regards.

Hey there walaa212,

Thanks for keeping us updated. You mentioned that this issue started after signing in to your Apple ID on a different device. Is that other device also having problems playing Apple Music?

We would recommend trying to sign out of Apple Music on your iPhone and sign back in to see if that changes the behavior. Doing this will remove any saved music on your device, so you would need to redownload any saved content. Go to Settings > [your name] >Media & Purchases, and tap Sign Out at the bottom of the page, then sign back in and test again.

If you continue to experience issues, please reach out to Apple Support directly for further assistance by using the link below:

Get Support

Cheers.