Dropbox upgrade from Dropbox Plus to Family plan not happening but have been charged

Upgraded my existing paid Dropbox Plus plan to Family plan via iPhones Subscritpion section. Money already taken from my account and message was that the plan will be active immediately but this is not happening. In iOS subscription section the Family plan is showing active but in Dropbox App (and also looking into Dropbox account via Chrome) still the old Dropbox Plus plan shows and don't have the " Family" tab visible so that could invite Family members. Need help as seems to be common problem but without any clear instructions how to solve.

Posted on Mar 14, 2021 10:34 AM

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1 reply

Mar 16, 2021 8:41 AM in response to 2admiral

Hello 2admiral,


We understand you're experiencing an issue changing a subscription through your iOS device, and we'd like to get you pointed towards a resolution. To get started, we recommend contacting the app developer to ensure everything is working as expected. They may also have additional steps to manage your subscription. Here's how: How to contact an app developer


Should you need it, you can find additional information on managing your subscriptions through Apple here: Change your subscription from Apple


Take care!

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Dropbox upgrade from Dropbox Plus to Family plan not happening but have been charged

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