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Ipad frozen during setup

Hello, I'm setting up my new Ipad. I followed all the steps. It's been over an hour and a half since I clicked on "restore from ICoud" and entered my password. There is nothing on the screen apart from the mouse dot. What should I do?

Posted on Mar 14, 2021 5:17 PM

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Question marked as Top-ranking reply

Posted on Mar 14, 2021 5:19 PM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply
Question marked as Top-ranking reply

Mar 14, 2021 5:19 PM in response to marzenaj

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

Ipad frozen during setup

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