More than one device is trying to play music...

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More than one device is trying to play music...

I keep getting this message...”More than one device is trying to play music”, and it stops my music. Thing is, I don’t have Apple Music streaming, I’m listening to my downloaded songs I’ve bought (iTunes). I do have the family plan, but we have different Apple ID’s. I checked with all 4 of them and no one was even listening to music. I reset my password and it’s still happening. It wants me to upgrade and pay... but pay for what?! Upgraded to what?

iPhone 12 Pro, iOS 14

Posted on Mar 14, 2021 8:22 PM

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Answer 1

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JovonaP.

Community Specialist

Mar 16, 2021 10:09 AM in response to gennypenny5

Hello gennypenny5,

Thank you for using Apple Support Communities. It's our understanding that you're unable to play iTunes purchases due to an error stating another device is also trying to play music. You've done a great job trying to get this resolved! We're happy to help.

If you haven't already, we recommend checking your Apple ID list to see if there are any other devices signed in with your Apple ID:

Check your Apple ID device list to see where you're signed in

Let us know if this helps. Please include additional error messages and any other troubleshooting steps that you may have tried.

Have a great day!

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More than one device is trying to play music...

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