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my iphone home button is broken, I can't unlock it so it can't connect to the computer via the wire to back it up, I want to make sure I back it up then erase everything/clean it up before I send it for repair. Please help.
iPhone SE, iOS 14
I wasn't being rude. You NEVER suggested you had backed up the phone. What you asked was how to back up a damaged phone. The answer is you can't. Since you have automatic backup, your data is safe, which is good.
Apple will want you to remove Find My from the phone and that can be done using these instructions --> Remove a device from Find My iPhone on iCloud.com - Apple Support
I wasn't being rude. You NEVER suggested you had backed up the phone. What you asked was how to back up a damaged phone. The answer is you can't. Since you have automatic backup, your data is safe, which is good.
Apple will want you to remove Find My from the phone and that can be done using these instructions --> Remove a device from Find My iPhone on iCloud.com - Apple Support
The time to worry about not losing data is before your phone is damaged. If you can't use the phone due to a damaged home button, you'll not be able to back it up.
Did you never back up your phone?
wow, that's a nice friendly help you got there for me. I really appreciate it. My first time on the apple forum to figure out whether I could get some help... Makes me feel good about myself.
It turns out I do have automatic icloud back up, everyday 7am, and I am in the process of shipping my phone for Apple to repair it. However, they ask for me to double check it's backed up and then to delete/erase the content of my phone before I send it.
This is what I am trying to do, but no connection to the phone even with the wire because it's requiring for me to unlock the phone to allow for the USB connection.
I thought I would ask, but you got enough time to get on my case, this is not exactly what I was looking for, but thanks for your help.
GroBidou wrote:
wow, that's a nice friendly help you got there for me. I really appreciate it. My first time on the apple forum to figure out whether I could get some help... Makes me feel good about myself.
However, they ask for me to double check it's backed up and then to delete/erase the content of my phone before I send it.
It's physically impossible to do that given the condition of the phone currently.
The only thing you might be able to do, assuming it still has a data connection, is use Find My to erase the device.
Thanks, I will try to go through Find My to erase the device.
If I can't do that, is there a downside to send the device as is to Apple and they will erase it upon receipt of the damaged device?
ok, thanks, I am sorry if I took it the wrong way, I am working on the removing the device and erasing the device through Find My now
No worries and good luck with this.
No
home button broken - how to back up the phone
