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MacBook Pro M1 WiFi issue

Hello everyone.

I recently bought a new MacBook Pro M1, and I am struggling with the WiFi connection since it first boot. I am running OSx 11.2.3 (20D91).


The WiFi connection is totally unstable and unreliable, even if it shows a good connection status. My iPhone has extremely better performance, and also my old 2012 Mac had it until its failure.


If I use a 5 GHz network, I can achieve a reasonable speed (about 50 Mbps), but it is totally unstable: the connection so often drops, especially when doing intense network tasks (i.e. video conferencing). The issue is even worse with 2.4 GHz networks.



Here the same speedtest with my iPhone


Here the net status


I am about 7 meters away from the router, if I move closer it works better, but I am very disappointed: I always worked from my desk, without any kind of issue, until trying this new Mac.


I already tried to set up the router as suggested by Apple, and also with other routers, I have similar problems.


Does anyone have any suggestions? (Moving closer to the router, or change it are not solutions: every other device here works, so also this M1 Mac does).


With my warmest regards,

Luca

MacBook Pro with Touch Bar

Posted on Mar 16, 2021 2:30 AM

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196 replies

Nov 8, 2021 5:28 AM in response to Community User

What have you done to try to isolate the cause of the problem so that Apple can fix it?


tianwg -- since you can reproduce it with the HDMI adaptor, you should run Wireless Diagnostics with the HDMI adaptor and without it, and then send it to Apple.


TickyTocky7 -- you should run Wireless Diagnostics multiple times, keeping track of the behavior of the networking hardware as you do. Especially if you can generate runs where speed was normal throughout the whole run, compromised throughout the whole run, or shifted back and forth between the two states.


A lot of the evidence points to some sort of subtle intermittent hardware failure. This is basically impossible to find without having the hardware that's failing. If your mac is within the period that Apple will swap out the hardware, you should get them to swap it out and then they will have a machine to test with.

Nov 12, 2021 5:34 PM in response to Grant Bennet-Alder

Hi guys! so I wrote in this community before because I was having problems with my wifi internet at uni, I even bought an Ethernet adaptor, but it turns out the problem was related to some Eduram licences renewal, 3 weeks later now they've fixed it so I don't need my ethernet adaptor now, my internet works perfectly now, however as some of you know the new OSX Monterrey comes with a new feature called Memory leaks (joking) so if you haven't updated it yet, do not update, if someone might redirect me to the OSX Monterrey memory leak rant forum, I mean to the OSX Monterrey memory leak temporary solutions I'd be thankful

thank you guys

Nov 18, 2021 6:18 AM in response to Grant Bennet-Alder

What's the **** with the new M1 macbook pro ??

I just received my new macbook pro M1 Max and when i connect on the local wifi, it destroyed all the connection. if i disconnect it from the network the network comes again and stabilize, it is like there is a HUGE issue with the handling of the ip address of the new macbook pro M1 or something else with the network handling.

The problem is coming from the new M1 Macbook pro.

I have PC and other old macbook pro and this is working correctly. It took me long time to understand the issue were coming from the new MacBook.

Also i have exactly the same problem than others, after a restart it starts to work correctly and after this is the **** !!!

45000 $$$ for this ****

I'm really angry, this is not acceptable.

You should really pull up this awful issue in emergency to your engineers and your responsable.

I'm really disgusted...

Nov 18, 2021 9:02 AM in response to AlexisFR74

If you have sync-ing to your Apple-ID of either files or Photos, there will be a huge backlog of synchronization that may need to occur when you first connect your new MacBook Pro. There have been reports that the traffic was so heavy, it reduced performance available to others connected to the same Wi-Fi Network.


This will settle down once your Mac and your Apple-ID are correctly in Sync. Perhaps you should wait until bedtime to connect them, then let it run while you (and others in your household) sleep.

Nov 23, 2021 7:59 AM in response to lgilardi

I have the same problem with my Macbbok pro M1. The internet connection keeps dropping. It is irritating. I thought it had to do with hardware, so I brought it back to an apple store for inspection. Since it is intermittent, it worked fine during the hardware tests. I also tried using a ethernet dongle instead of wifi, and yet the same problem occurs. This is very frustrating. My other apple products (iPad Air 4th gen, iPhone 13 mini, MacPro 5,1, and MacBook Pro retina 2013) all work perfectly fine. Rebooting the ISP and router does not solve this issue.

Nov 23, 2021 8:10 AM in response to TheHulk88

TheHulk88--


if you would like personalized assistance, please start a new thread and include detailed information about your exact Mac, macOS, and details of your setup. This discussion is already so crowded Readers can not keep straight who is speaking, and what their setup actually is.


The Ethernet problem is a DIFFERENT issue, and is said to be solved in the latest MacOS update.

Nov 23, 2021 8:52 AM in response to TheHulk88

Consider your "Me too" duly noted, by other Readers, who are all other users like you.


Apple Movers and Shakers and Problem-Solvers do not visit here, so a "me too" is only for your own cathartic benefits, and nothing more.


I am not disputing your fundamental complaint. If you want personalized help with that, please follow the directions already posted.

Nov 24, 2021 9:06 AM in response to lgilardi

Oh Dear,


The last time this happened it took Apple 2 years to figure out and admit that they had a bug in their device driver.


We're screwed. It's similar symptoms as well. I am experiencing PTSD.


The last time it was when upgrading to 802.11ac. This time it's 802.11ax. If you have a router that doesn't speak 802.11ax you will probably be fine, or at least I can imagine you will be fine.


This is going to be a long, slow torturous experience for us all.

Nov 26, 2021 6:52 AM in response to fabri007

My problem has subsided ... The only thing I did was reboot my Orbi wifi router and satellite... Not sure if that helped or whether it's going to start happening again ...


I was going to try to figure out how to turn of 2.4Ghz on my router because it seemed to be connecting to that network ... although that should be more reliable (slower though ...). But I was dropping packets, a lot of them, so I don't think it was that.


I also deleted my wifi connection for my router and reconnected from scratch. The equiv of "Forget This Network" on iOS devices, basically. Maybe that helped as well.


Fingers crossed.


Dec 5, 2021 9:33 PM in response to lgilardi

I've spent a few hours on the phone and chat with Apple with nothing but the most basic of troubleshooting, to no avail. Safe mode, etc. I've even completely re-installed. But it's such an intermittent issue there isn't much they can do in one go. The issue for me is compounded because of how locked down Google Wifi is -- you can't split 2.4 and 5, you can't change the band, etc. Google is so overly confident their stuff is magic they won't even let you override their decisions.


In the meantime, as sad as I am to do it, I think I'm forced to return this expensive machine, and after being so unbelievably excited about the screen, the ports, the chip, etc -- but it's all moot if I can't make it through a presentation without losing my connection and switching to a hotspot.


Lastly, @Grant Bennet-Alder, please stop advocating for people to not post here. There are dozens of us behind the scenes watching these existing threads for confirmation, ideas, and themes -- so just chill and let people share their anecdotes.

Dec 6, 2021 7:12 AM in response to Chords

I haven't had any problems since I forgot the network ... Not sure why. If you have done a re-install, well there's no hope. I went through several OS re-installs the last time this happened with 80211/ac before they figured it out.


It took me a very long time to figure out how to turn off 2.4 Ghz and then I realized that my printer only supports 2.4Ghz ...


I already sent back my old laptop so I am committed. If I figure anything out I will let you know.

Dec 8, 2021 1:39 PM in response to lgilardi

I also am having the same issue on my brand new MacBook Pro M1 (Pro, 16", 16GB, 1TB).


The failures are intermittent and typically occur once every other day or so. (Today, it occurred twice.) Sometimes, I will be completely disconnected. At other times, the speed slows down to a crawl (e.g., video freezes). A few moments ago, my download speed on speedtest.net (Safari) dropped to 0.13 Mbps (before I ran into a test error and the test crashed). A few minutes before that, it was at 1.41 Mbps. Interestingly, during that run, the upload speed was 13.15 Mbps, which is normal for me. I ran the same test at the same time on my iPhone (Safari), and my speeds were typical. Restarting the machine clears up the issue. (I think disconnecting/reconnecting to wifi also does, but it may not last as well, as I am experiencing issues again as I compose this post.)

MacBook Pro M1 WiFi issue

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