IPhone pro max back cover
Hi there
I made a purchase from Cyprus store and the back cover broke and when I took it to be repaired because it has a guarantee they told me that they do not repair it and they will give me another refurbished one and that is Apple's policy all over the word , is that true? Because us you now is not fair for someone that buys a a phone like Apple to give me a refurbished one.
I have a lot of products from Apple and I felt disappointed after that today
Thank you
Waiting for your reply
iPhone 11 Pro Max