iPhone 12 Pro max display dead pixels

Himi777,

Thanks for the update!

It sounds like you're on the right track in getting this display issue addressed. We can't answer your specific questions or speculate on what options the service provider has given you at this point. However, you can use this link to confirm the service center is an Apple Authorized Service Provider, or you can use the link to look for another location for a second opinion on servicing your display: Apple - Find Locations - Location Selector

Take care!

Hey there Himi777,

Thank you for using the Apple Support Communities! We understand you've discovered what appears to be dead pixels on your iPhone display and you'd like to know how to proceed.

For something like this, you can either contact Apple Support directly for guidance on service options: Contact Apple for support and service - Apple Support. Or, you could visit with your local Apple Store or Apple Authorized Service Provider: Apple - Find Locations. Due to matters related to COVID-19, if you choose the store option, be sure to locate your local store to confirm they are open, and to confirm their hours: Apple Store - Find a Store - Apple. You’ll also want to be sure you set up an appointment, vs. walking in. You may also want to read over this article: Apple’s approach to reopening stores.

You can find information related to hardware service for iPhone in Qatar here, too: iPhone Repair - Official Apple Support

Take care.