The only phone associated with the Apple ID that was used to purchase the subscription was stolen and will not be replaced. I am unable to verify who I am without the phone. So how can I cancel?
iPhone XR
Mongoland wrote:
When trying to cancel from my PC, iTunes sends a code to the phone that no longer exists (for verification) or I can have it call the phone and those are my only two options. I am still stuck.
Use the Get Support link in the upper right, and sort out the issues with the Apple ID that are blocking subscription cancellation with the folks that work for Apple.
Mongoland Said:
"How to cancel a subscription to iHeart Radio Plus.: The only phone associated with the Apple ID that was used to purchase the subscription was stolen and will not be replaced. I am unable to verify who I am without the phone. So how can I cancel?"
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Two Factor Authentication:
You are able to log in to these forums. So, you must have used some sort of device to get in to it. So, does that device's key not work? If need be, add Two Factor Authentication to your computer. Go Here: Two-factor Authentication for Apple ID - Apple Support
When trying to cancel from my PC, iTunes sends a code to the phone that no longer exists (for verification) or I can have it call the phone and those are my only two options. I am still stuck.
How to cancel a subscription to iHeart Radio Plus.
