You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have recently received a billing of £12.99 for YouTube music, but I was only aware that I was on the free version of YouTube music and I did not subscribe to it therefore I do need a refund on this ASAP. If anyone could get back to me on how or who to contact that would be great.
All free trials move on to the paid subscription if you don't cancel them before they expire. Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support - note that just deleting an app doesn't cancel the subscription. (To cancel a subscription please see How to cancel a subscription from Apple - Apple Support)
However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to https://reportaproblem.apple.com/?s=6
All free trials move on to the paid subscription if you don't cancel them before they expire. Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support - note that just deleting an app doesn't cancel the subscription. (To cancel a subscription please see How to cancel a subscription from Apple - Apple Support)
However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to https://reportaproblem.apple.com/?s=6
Thank you for your reply, i have requested a refund and I will wait for 48hrs, hopefully they get back to me and give me a refund as this is a genuine error and I had no idea that I was subscribed!
Can I receive a refund for a subscription that I did not want?
