Touch ID

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ciweaver Author

Level 1

13 points

Touch ID

Touch ID not working well on new MacBook Pro

MacBook Pro 13″, macOS 10.15

Posted on Mar 18, 2021 11:09 AM

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Answer 1

Best reply

dominic23

Level 10

83,916 points

Mar 18, 2021 12:33 PM in response to ciweaver

Did it work previously?

System Preferences > Touch ID > Use Touch ID for:

Uncheck the box beside “Unlocking your Mac”.

Log out.

Log back in

Check the box beside “Unlocking your Mac”.

If this doesn’t help, reset SMC and then try performing the step posted above.

https://support.apple.com/en-us/HT201295

For info:

https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac

https://support.apple.com/guide/mac-help/change-touch-id-preferences-on-mac-mchl319754b3/mac

If this is a brand new Mac, please contact Apple Support for complimentary support.

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Answer 2

ciweaver Author

Level 1

13 points

Mar 20, 2021 8:26 AM in response to dominic23

This is a new MacBook Pro and I did contact Apple Support. What I was advised to do was to delete my first Touch ID set-up and re-set it up. That has worked for now. We did not uncheck and then check the "Unlocking your Mac" button at all. Thank you for answering, but I didn't want to wait and contacted Apple Support immediately after asking the question in this forum.

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