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Level 1

11 points

iPad Pro locked up. Screen is unresponsive. Cannot turn off or enter passcode

My iPad Pro is unresponsive. Cannot turn off. Cannot enter passcode

Posted on Mar 18, 2021 4:30 PM

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Community+ 2024

Level 10

289,538 points

Posted on Mar 18, 2021 4:34 PM

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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