Unable to open any app

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Level 1

8 points

Unable to open any app

I can log in to iPad but if I try to open an app, open Settings or do anything the screen immediately goes black and I am logged out again. Same thing happens when trying to connect to computer - as soon as I try to "Trust" it the ipad logs out. Any ideas?

iPad, iPadOS 14

Posted on Mar 18, 2021 10:44 PM

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Answer 1

Best reply

Reiarked

Level 2

474 points

Mar 18, 2021 11:28 PM in response to Taka665

Here’s how to deal with such a problem

Restart your iPad https://support.apple.com/en-us/HT210631
Try Switching it off for 30 seconds and turn it on again after 30 seconds
Try clearing cookies of other web sites https://support.apple.com/en-us/HT201265
Learn what to do when safari can’t open a web page https://support.apple.com/en-us/HT204098
Try Restoring your iPad once with Backup if it works fine great or else try without back up if it doesn’t work then it’s a problem with your back up contact Apple Support to discuss available options
If Problem still persists it might take an escalation to an engineer at apple

Hope this helps

Best Of Luck!

Kind Regards,

Reiarked

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Answer 2

Taka665 Author

Level 1

8 points

Mar 18, 2021 11:34 PM in response to Reiarked

Thank you. Have tried restarting. Can't delete cookies as I can't open Settings. Can't restore as iPad won't let me Trust my computer. I think it may be a trip to the store.

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