So when I’m trying to restore my mothers phone she locked herself out of it takes longer than the 15 min period for iTunes to extract the software and enters a reboot loop and when it’s “done” “extracting software” it says the device can’t be found what do we need to do to remedy the problem
iPhone XS Max
Hi malutz89,
We understand you're not able to restore your iPhone. We'll be happy to help. If this is due to a forgotten passcode, we recommend following the steps in this article:
If you forgot the passcode on your iPhone, or your iPhone is disabled
For help with restore errors the following article can also help:
Hope this helps!
Have a great day.
Reboot loop while restoring iPhone XS Max
