iOS14/iPhoneSE2020: up to 30 sec waiting/freezing time before and after a formular field

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Level 1

8 points

iOS14/iPhoneSE2020: up to 30 sec waiting/freezing time before and after a formular field

Hi,

Each time I tap on a formular field in my iPhone browser/Safari (most of the time a password field) it needs up to 30 seconds for the cursor to be put in place and indeed allow me to type anything. The same phenomenon occur while trying to get out from that same field.

This is really annoying and I did not find any solution for a regular user to get rid of that issue.

Thanks for your input.

iPhone SE, iOS 14

Posted on Mar 19, 2021 1:32 AM

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Answer 1

Eric--F

Community Specialist

Mar 20, 2021 5:17 PM in response to Peache0409

Hello Peache0409,

We understand that you're experiencing an issue with the performance of your iPhone, specifically when using Safari. We'd like to share a resource that can help. Get started by following the guidance listed here: About iOS performance on your iPhone, iPad, or iPod touch

This will help you ensure your device is working as expected.

Take care.

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Answer 2

i_rina

Community Specialist

Mar 29, 2021 11:54 AM in response to Peache0409

Peache0409,

We're sorry to hear that the issue has persisted. Moving forward, we believe that investigating support options in your region will be the next best step. You can do so here: Get Support

Cheers.

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Answer 3

Peache0409 Author

Level 1

8 points

Mar 26, 2021 11:34 AM in response to Eric--F

Hi Eric,

doesn‘t help unfortunately...

the issue specifically occur when entering in a password field of any web form I’m safari and also from getting out of this kind of field.

it freezes 30 seconds... this is as if there was some web service call behind the scene and that this call would wait for a time out to give up and give back the control to the user.

the whole rest works perfectly, it just occur in those password fields, don’t know what to do :-/

thanks for helping me further

peache

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iOS14/iPhoneSE2020: up to 30 sec waiting/freezing time before and after a formular field

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