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Frozen Ipad

My ipad is frozen on the Apple logo. I have tried a forced resart. I have tried to use the volume up, volume down, and power button....nothing. What else can I do?

Posted on Mar 19, 2021 2:30 AM

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Question marked as Top-ranking reply

Posted on Mar 19, 2021 2:52 AM

If you're sure you performed these correct gestures needed for a forced restart:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).

and the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

3 replies
Question marked as Top-ranking reply

Mar 19, 2021 2:52 AM in response to Duncannon11

If you're sure you performed these correct gestures needed for a forced restart:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).

and the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

Mar 19, 2021 3:12 AM in response to Duncannon11

For benefit of clarity as to the iPad forced-restart procedure:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



NoteIf iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

Frozen Ipad

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