Beats Solo 3 Headphones sound muffled or far away?

Recently the sound in my beats solo3 wireless headphones randomly becomes muffled or the audio sounds far away.


I am not sure what the problem is as it happens sporadically and, when it does, its only ever when its connected to my Mac book pro. When this happens I make sure to check how it's working with my other devices and its perfectly fine. Then, after a few days to a few weeks, it goes back to normal and works fine with my Mac.


I have reset the headphones, made sure the software on my devices are up to date and fully charged, made the bluetooth forget the headphones and still nothing changes.


I'm quite confused and any help would be greatly appreciated.

Thanks!



MacBook Pro

Posted on Mar 19, 2021 9:51 AM

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Posted on Mar 21, 2021 9:48 AM

Hey!


Thank you so much for your help, the problem has been resolved.

The sound is normal when I go to System Preferences, Sound, Input, and select Internal Microphone instead of my Bluetooth headphones.

I am not sure if this is the way it is supposed to work but, nevertheless, the problem seems to be resolved


Thanks again!

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3 replies
Question marked as Top-ranking reply

Mar 21, 2021 9:48 AM in response to SnickZ.

Hey!


Thank you so much for your help, the problem has been resolved.

The sound is normal when I go to System Preferences, Sound, Input, and select Internal Microphone instead of my Bluetooth headphones.

I am not sure if this is the way it is supposed to work but, nevertheless, the problem seems to be resolved


Thanks again!

Mar 21, 2021 8:15 AM in response to _taylor21

Hi _taylor21


Thanks for reaching out to the Apple Support Communities. It looks like your Beats work fine, and occasionally, when connected to your Mac, it’s muffled. Good troubleshooting steps you have tried so far to resolve this behavior.


Do you have another set of Bluetooth you can test for a while with your Mac? 


Have you seen this article If sound quality is reduced when using Bluetooth headphones with your Mac?


Reach back out if we can help further.


Cheers!

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Beats Solo 3 Headphones sound muffled or far away?

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