Spontaneous cracking iPad Pro around home button

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Level 1

4 points

Spontaneous cracking iPad Pro around home button

Before going to bed, I checked my last email and started counting sheep. I woke up next morning to find my iPad Pro 2019 and cracked around the home button. It wasn’t plugged in at the time, and in the exact position I left at the night prior. Now I only have one of the person in the house, no ghosts, and no demons that I know of. I don’t know how it happened, but I know what happened, and I know it was a defect in my iPad. I had an iPhone 7 with a battery issue so I know how this works. Anybody else having this issue? I called support, basically told me to go to the store. Made an appointment, and went to the Genius Bar. No luck. They said they would send the information into engineering. Any suggestions on how I should pursue it?

iPad Pro 10.5-inch, Wi-Fi

Posted on Mar 19, 2021 7:44 PM

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Answer 1

MichelPM

Level 10

82,021 points

Mar 20, 2021 12:01 PM in response to scooterama

Yes.

That is correct.

Apple Stores do not repair iPads. They do in/out-of-warranty device replacements.

So, an out-of-warranty iPad replacement is approx. 60% of the device’s original price from Apple.

Sorry, but it is what it is. There's nothing more to be done.

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Answer 2

MichelPM

Level 10

82,021 points

Mar 19, 2021 9:12 PM in response to scooterama

Did you ever purchase extended, two-year AppleCare+, at purchase time or within 60-days of purchase, for this expensive iPad and is there any warranty coverage left?

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Answer 3

scooterama Author

Level 1

4 points

Mar 20, 2021 6:43 AM in response to MichelPM

Unfortunately no. We only use it in our kitchen for email etc. it doesn’t go anywhere so we didn’t really consider spontaneous cracking. I generally carry AppleCare on my watch and all our phones.

Checked in with the Apple store, it is out of warranty, and it’s four and $469 to fix the screen.

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Answer 4

scooterama Author

Level 1

4 points

Mar 20, 2021 4:56 PM in response to MichelPM

I understand, but this is sort of the same thing I was told with my 7+ battery. Until enough people raise it as a concern, there won’t be much done. I’m going to keep running it up the pole. The screen shouldn’t crack with absolutely no impact. It’s an issue, I guess it will depend on how many other people have the issue, and report it. I appreciate the input. I’ve been an Apple fan since my G5, and 3S phone. I still believe they will do the right thing.

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Spontaneous cracking iPad Pro around home button

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