iCloud Photos for Windows won't update

iCloud Photos for Windows will not automatically update. I have the iCloud v12.2 and I am signed in, but it hasn't updated since I installed it several weeks ago.

Posted on Mar 20, 2021 5:59 AM

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6 replies

Mar 23, 2021 9:37 AM in response to margo270

We understand your situation, margo270. Thanks for confirming that your Windows PC has enough available storage space to fully download your iCloud Photo Library.


To continue from here, we'd like to find out what happens when you attempt to download your photos manually to your PC. The steps for this process will vary based on which version of Windows you are using.


Please follow the instructions in the following Apple Support article. Specifically, you'll want to read the section titled: "Download photos and videos to your PC".


Upload and download photos in iCloud for Windows - Apple Support


Please let us know what you find out.

Cheers!

Mar 21, 2021 3:06 PM in response to margo270

Thanks for following up with this information, margo270! We understand that you are seeing the iCloud icon next to your photos at this point. We’re happy to keep working on this with you. 


To continue from here, we’d like to be sure that your Windows PC has enough storage space to fully download your photos library. Please read over the suggestions in the following Apple Support article. Let us know if you have any questions about how to proceed from here.  


Free up space on your PC using iCloud for Windows - Apple Support


Have a great day! 

Mar 21, 2021 11:47 AM in response to margo270

Hello, margo270! Thank you for posting this question to the Apple Support Communities. We understand that your iCloud photos are not automatically updating on your Windows PC. This is certainly something we can help you research a solution for. 


To get started, we’d suggest reading over the following Apple Support help article: 


If your iCloud Photos aren't loading on your PC - Apple Support


If you continue to notice issues after this, can you tell us if you use iCloud Photos with any other devices? If so, do your pictures update automatically on those other devices? 


We look forward to your reply. 

Cheers! 

Mar 21, 2021 1:20 PM in response to i_rina

FWIW:

My photos synch between my iphone, ipad, web (icloud.com) almost immediately. The issue is with the iCloud for Windows app. When I right-click the app icon in the notification bar area, it shows that iCloud Drive is updated (so many minutes ago) but not Photos.


And yes, I have read available documentation. I didn't want to "Sign Out" from the app because it said it would delete all the photos. Since nothing seemed to work, eventually that's what I resorted to. I Signed Out and that did indeed delete all the photos. I signed back in and then that started the resync process.


The problem here is that I have a few thousand photos. That resync process takes a LONG time... I ended up leaving it alone overnight to download photos again. A day later, there are still photos w/ the little could icon, not the green checkmark, but there is no activity (no downloading or other network traffic). So I'm not sure why that is or how to, once again, for the iCloud Photos folder to "refresh" or "complete" whatever it's doing... I take it the "for Windows" app is just not to be considered useable or reliable?




Mar 22, 2021 2:35 PM in response to chuck_3rd

I have more than enough free disk space (about 1.5 TB!). As I said, on the first download (after signing out, then back in), there were quite a few items with the green checkmark, many w/ the cloud icon. After a PC reboot, ALL the files show the same "sync pending" icon. And I'm back to that state where when I right-click the app icon in the Notification area, it shows that Photos has not updated essentially since my last reboot, however Drive has updated in the "[so many] minutes ago" timeframe.


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iCloud Photos for Windows won't update

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