Touch ID not working on iPad 10.5 Pro

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LegionnaireZ Author

Level 1

4 points

Touch ID not working on iPad 10.5 Pro

To clarify, it works normally on its own. With a charger plugged in it does not.

found out today that if a headphone jack is plugged in it also does not work.

basically if anything is plugged in, Touch ID doesn’t work.

a little inconvenient to need to unplug everything to unlock, and not given the keypad to just key in the passcode.

ive ready through an entire old post for suggestions to reset by holding sleep/wake and home button until Apple logo appears, and all software is up to date.

any other suggestions, short of getting a new device? Thank you all for your time!

iPad Pro, iPadOS 14

Posted on Mar 20, 2021 10:22 AM

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Answer 1

Stevi_S

Community Specialist

Mar 21, 2021 9:46 AM in response to LegionnaireZ

Hi LegionnaireZ,

Thanks for using Apple Support Communities. We understand that Touch ID on your iPad isn't working if you have anything connected to it. We're happy to look into this with you.

To start, make sure you are using an Apple branded charger and/or headphones and then test if the same behavior continues. If it doesn't, it would indicate the third-party accessories are causing this behavior and you'd want to reach out to the manufacturer of those.

If this issue persists even with Apple branded accessories, reach out for further support here: Contact Apple Support

Thanks

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Touch ID not working on iPad 10.5 Pro

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