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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
hi , I’m having trouble with Apple Pay not working, shows (Hold near reader) but doesn’t pay.
Device is a regular Iphone 7 running ios 13.7
it was working just fine a week ago .
the only two things changed before this is that I’ve changed the battery and added a new device to my icloud account.
and i’ve tried a lot of solutions on the internet with no luck
thank you for your help.
iPhone 7, iOS 13
Hello Dayish,
Welcome to Apple Support Communities!
If we understand your post correctly, Apple Pay is not working when your hold your phone near a reader when paying in a store. We're happy to help!
"What you need to use Apple Pay
Looks like your running iOS 13.7 and per the article above and in the section What you need to use Apple Pay is the latest version of iOS. We recommend updating the iOS on your phone.
Let us know if you have any questions.
Thank you for using Apple Support Communities.
Take care!
unfortunately , non of tips Mentioned worked .
And Have tried the following tips and none has worked:
And I prefer not to update to the latest firmware .
A call from Apple has been scheduled , and I’ll be posting After that.
I’ve changed the battery at an independent tech shop.
And I have updated the software to the latest at this time which is ios 14.4.2 with no luck of solving the issue.
After searching the internet , the problem might be with the ribbon cable for the NFC function on the top right corner of the front of the iphone 7 (4.7) that might have been torn.
Or the IC chip for the NFC.
I’m a little hesitant whether if i should repair it or leave it as it is.
I’ll be posting if i went ahead with this repair.
As I said, Apple won't touch it. Your phone is unsupportable.
Take it back to the shop that changed the battery and see if they will make it right. If they can't or won't, and you can't find another 'independent shop' that can fix it, you'll either have to live without Apple Pay or recycle it and buy a new phone.
I’ll provide feedback later.
Thank you for replying ,
I appreciate it.
Who, exactly, changed the battery?
If you did it yourself, Apple won't touch your phone.
Apple Pay not working
