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If I reset my iPhone can I delete all the malware this one has ?

So apparently I had a hacker who said he had a virus on my iPhone and he can watch me true the cam and listen to me so what can I do? Also my phone tell me to change all the passwords cuz they are compromise which tells me probable that guy it's telling the true

Posted on Mar 22, 2021 8:56 PM

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Question marked as Top-ranking reply

Posted on Mar 23, 2021 11:43 AM

We would need to know details of these messages and where exactly you are seeing them. I suspect it is probably all fake and somebody or some company is trying to scare you into providing passwords and other information or buying unnecessary software. Still, if you're concerned about something being compromised:


Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145


'Checklist: If you want to see if anyone else has access to your device or accounts' click here --> https://support.apple.com/HT212021


Security and your Apple ID - https://support.apple.com/HT201303


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.

3 replies
Question marked as Top-ranking reply

Mar 23, 2021 11:43 AM in response to 3Lisa84

We would need to know details of these messages and where exactly you are seeing them. I suspect it is probably all fake and somebody or some company is trying to scare you into providing passwords and other information or buying unnecessary software. Still, if you're concerned about something being compromised:


Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145


'Checklist: If you want to see if anyone else has access to your device or accounts' click here --> https://support.apple.com/HT212021


Security and your Apple ID - https://support.apple.com/HT201303


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.

Mar 23, 2021 12:02 PM in response to 3Lisa84

You probably got a "I know your password" message, and those are common.


You may be re-using your passwords here though, and that ends badly.


This due to server breaches; websites where you've re-used a password become known, then that password is tested everywhere else. And they might then find another login associated with your email address. This in addition to trying to scam folks with these "I know your password" email messages.


Check your passwords. Use Settings > Passwords on your iPhone, and look for and address the security recommendations section listed there. Pick a couple of the highest-priority passwords and at your most important accounts that might be listed there, and change them, and work through that list at your earliest convenience.



If I reset my iPhone can I delete all the malware this one has ?

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