Invalid Font Errors when printing PDF and from Google Docs

Hi All

I've made some headwind on this. I've found a workaround with this issue is to change the TTRasterizer flag in the PPD.

https://forum.support.xerox.com/t5/Printing/Error-Printing-InvalidFont-Versalink/m-p/241484#M24328

I've confirmed on my big sur mac that changing the TTRasterizer setting from Type42 to None on my PPD for our konica minolta copier in the office fixes the problem. I also found you can use the Secure Airprint driver to print without the error, but this isn't practical for our customers who need the finishing options.

I'm going to work on a script to auto-change the PPD's in /etc/cups/ppd to change the TTRasterizer flag on all copiers in one of our customers sites to see if that fixes the issue. Will keep you updated.

Kind Regards

Matthew

Hi All

I work with quite a few schools and we've seen this problem with Ricoh, FujiXerox, Konica, Sharp and Toshiba copiers.

We've found a PDF generated with Google will cause this error if we're using the Merriweather or Monsterrat google fonts and use either Macrons or Umlauts. Sometimes we can print with Adobe Reader, other times that'll error too and the only workaround is Print as an Image with Adobe Reader. Interestingly I updated one of my work machines to a new M1 mac mini and it doesn't have this issue. I can print PDFs with the offending font and it works fine, but printing on my colleague or our test M1 mac mini which had a clean install causes the error.

All of the copier vendors that we deal with aren't able to offer any advice, and I don't know where to go from here. There's not a lot of hits online for this issue, and I see edwardfromwanganui you're probably also from New Zealand so I wonder if it's something to do with the localisation? It'd be interesting to hear where the other people having issues are from?

Matthew

Matthew,

Changing the driver file TTRasterizer setting from Type42 to None fixed the issue for our school districts Toshiba copiers as far as we can tell. The issue was primarily with M1 Macbook Airs including mine running 11.2.3.

Hey there RCrabbe,

We understand you're seeing an error about invalid fonts when printing PDFs and from Google Docs. We'll be happy to help.

The best steps for troubleshooting printer issues can be found here: Solve printing problems on Mac

This will guide you through a few steps that may help like trying other apps, adding the printer again, and updating the software.

If the issue persists, reach out to Apple Support directly: Get Support

Cheers!

We have this problem with our school Ricoh printers. A workaround for Google Docs is to export the document as Microsoft Word, and it prints fine. We have a lot of problems printing from FACTS/Renweb, and today had one problem from Amazon.com.

I have seen this on both Ricoh and Fuji/Xerox machines. Using a different browser and replacing drivers does not work. The common denominator is updating to Big Sur iOS.

I agree its certainly a big sur issue. I have a test PDF that'll cause the error, and it prints fine on Catalina and below

I have been seeing this issue too. After reading this I have noticed that the only common denominator is Big Sur from 5 users that I have found so far to been affected by this issue. It mostly happens when printing from Google PDF or Gdoc but I have seen it happen when printing from the system print menu and Adobe. I do see there is an update 11.2.3 that I have not tried. Hopefully, that might contain the fix?

Facing printing error on any brand of laser printer eversince updated big sur and apple representative Amit trying to teach my that the hardware companies might have not taken out updates to match big sur n big sur has nothing to do with laser printer error......strange reply.

i am expected to call n request cannon, ho, fijutsu etc to update the software’s of printers to match big sur ??????

I am a New Zealand high school teacher with a MacBook Pro M1 printing with onto a Fuji Xerox printer. Having the same invalid font issue also.