How to contact Apple costumer service?

Read the Apple Recommended post just above yours.

Go to the top of this post where I have already provided how to call or chat Apple Support. It’s marked as Apple Recommended.

Click on the blue letters in my post above yours. They are a link.

Go to the top of this post where I have already provided how to call or chat Apple Support. It’s marked as Apple Recommended.

Subscriptions and Billing - Official Apple Support

If you read the other answers in this thread, especially the APPLE RECOMMENDED post at the top of every page, you will find the information you need.

OR you can create a brand new post, with your actual issue in the Subject, and other users will guide you in how to resolve the problem. To do that click on the Post link at the top of this page.

This is NOT customer service. This is not Apple. Please read the other answers on how to contact Apple. We are just other users.

Lismery88 wrote:

theres a purchase that we didn’t make

If you were charged by Apple for something there are a few possibilities:

• You purchased it from the app store (or subscribed to a service) and forgot you did
• Someone you share your phone with purchased it from the app store
• Someone you share your Apple ID with purchased it from the app store
• If you have a family sharing plan, someone in your family purchased it from the app store
• Your Apple ID was hacked and the hacker made a purchase from the app store - for this one see ➡️  If you think your Apple ID has been compromised - Apple Support
• You were not actually charged for anything; the message you got was a scam to steal your identity - see ➡️  Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

The bottom line is that Apple never charges you for any purchase without authorization. So someone with access to your account must have made the purchase or subscription, if it wasn’t a scam message.

If it is a specific item on your bank or credit card statement see this link ➡️  If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support

You can review all of your purchases as described in this link ➡️  See your purchase history for the App Store or iTunes Store - Apple Support

If it is a subscription you can cancel it here ➡️  See or cancel your subscriptions - Apple Support.

Note that subscriptions are not canceled when you delete an app; the subscription must be canceled separately from deleting the app.

And you can request a refund here ➡️  Request a refund for apps or content that you bought from Apple - Apple Support

Purchased a Qr Code Reader App back in December because I needed it to read a menu at a restaurant during the Covid pandemic. Discovered this week that I was being charged over $20.00 every two weeks to keep it. You refunded me $80.00 (thank you) but I'm still $80.00 out of pocket for something I did not know I'd be paying for. And, frankly, $9.99 per week is highway robbery, especially for an app I used only one time. I should be refunded the full amount.

I’ve been chatting with the Verizon rep I’ve been having trouble with my I watch battery charging. We worked through the factory recess process and that didn’t help. He told me to contact Apple for a replacement of my watch.

FeliciaElwood wrote:

Charges on my IPhone

REPEATING from the post RIGHT ABOVE YOURS:

If you read the other answers in this thread, especially the APPLE RECOMMENDED post at the top of every page, you will find the information you need.

OR you can create a brand new post, with your actual issue in the Subject, and other users will guide you in how to resolve the problem. To do that click on the Post link at the top of this page.

Well, there are 2 possibilities. Either your Apple ID was hacked, or the email was a scam hoping you would click on a link and give away your Apple ID and password.

This is a user-to-user forum; we don’t know who you are, and have no access to your account.

See→If you think your Apple ID has been compromised - Apple Support

Also→Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

I have the iPhone XR. And it want let me download any apps? When I try it directed me to the iTunes Store saying that, that hasn’t been registered. It ask for both my Apple ID and Password. But won’t give me access

Good day, I have a MacBook bro late 2011 version running OS X Yosemite version 10.10.5.

im trying to update to the latest version however when I check there’s no available updates and whenever I try to download if from the browser it’s not supported.

im in need of assistance thanks in advance

Hello Support Team,

I am getting back to back calls from Apple support stating that my iCloud has been breeched. I would like to speak with a representative regarding this issue?

Thanks

Evangeline Crenshaw