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Phone was stolen or lost can’t sign into iCloud

Phone was lost can’t log into my iCloud asking for a pin sent to the lost phone how can I log into my account on a different device have lots of music and apps I paid for had to create a new iCloud would rather have the old one I can’t log into

iPhone 8

Posted on Mar 24, 2021 10:42 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2021 11:01 AM

Hi Vegadanny86,


It's definitely important to be able to access your Apple ID! As we understand it, you're not able to receive a two-factor authentication verification code because it's going to your lost device. Is that correct?


We recommend checking this out to see if you can Get a verification code and sign in with two-factor authentication using another method. If not, you might need to start the account recovery process as shown here: How to use account recovery when you can’t reset your Apple ID password


We hope this helps. Take care.

1 reply
Question marked as Top-ranking reply

Mar 25, 2021 11:01 AM in response to Vegadanny86

Hi Vegadanny86,


It's definitely important to be able to access your Apple ID! As we understand it, you're not able to receive a two-factor authentication verification code because it's going to your lost device. Is that correct?


We recommend checking this out to see if you can Get a verification code and sign in with two-factor authentication using another method. If not, you might need to start the account recovery process as shown here: How to use account recovery when you can’t reset your Apple ID password


We hope this helps. Take care.

Phone was stolen or lost can’t sign into iCloud

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