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Screen problem when it’s dark.

I have a problem with my iPad Pro 11, it’s look like it’s a white dot like a grain of rice when the screen is black, why is that? My product is new. Help!

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Mar 24, 2021 4:05 PM

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Posted on Mar 24, 2021 4:12 PM

Your photo suggests a screen defect. If purchased directly from Apple - and you are within your 14-days unconditional returns period - you should immediately return the iPad for exchange. Otherwise, you can either accept the iPad as-is, or will need to arrange for a potential warranty exchange.


You will need to seek assistance from your retailer, Apple Support, or the Genius Bar at your local Apple Store. The Get Support link can be found at top-right of the screen.

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Question marked as Top-ranking reply

Mar 24, 2021 4:12 PM in response to Kothryn3

Your photo suggests a screen defect. If purchased directly from Apple - and you are within your 14-days unconditional returns period - you should immediately return the iPad for exchange. Otherwise, you can either accept the iPad as-is, or will need to arrange for a potential warranty exchange.


You will need to seek assistance from your retailer, Apple Support, or the Genius Bar at your local Apple Store. The Get Support link can be found at top-right of the screen.

Screen problem when it’s dark.

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