Apple Event: May 7th at 7 am PT
Hello everyone!
Im having having small vertical black lines on screen the iPad is in perfect condition and it hasn't fall or had a big scratch, when a color touches de side of the screen it starts showing that color.
does any one know what's going on with this screen a found pictures with similar lines but not exactly these ones. the others look with colors.
Thank you very much community.
Here are some pictures:
When you see issues of this type, begin with a forced-restart of your iPad - as this will often clear a software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem doesn’t clear, you can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...
When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause.
Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.
Take a screenshot on your iPad – Apple Support
If the test indicates that a hardware fault (as, given your description this is very likely) a visit to the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:
Genius Bar Reservation and Apple Support Options - Apple
iPad Repair – Official Apple Support
Out-of-warranty repairs can be expensive. For official out-of-warranty repairs by Apple or an AASP, Apple offers two levels of charges:
1) Battery replacement (if the iPad is otherwise fully functional and undamaged)
2) Other repairs
Both are effectively a fixed cost. For qualifying devices, in lieu of repairing your own device, Apple generally exchange the iPad for a renewed/reconditioned iPad of the same model and specification. This is your to keep - and usually has a limited warranty.
If the lines are present across all apps that you're using, then it's a hardware failure. Make an appointment at an Apple store to have your iPad evaluated and they'll let you know if it can be repaired or if it needs to be replaced.
~Lyssa
Thank you Lyssa!,
I went to an apple reseller (here in Colombia we don't have a direct apple store) and said they can't open the iPad to see what's going on, the will have to replace it. and because im out of warranty (it expired on February 2023) ill have to pay more or less 1000 USD to be replaced :(
Your iPad has a hardware fault.
As you have found out both Apple and Apple Authourised service providers DO NOT actually repair iPads, but nly offer in/out of warranty device replacment.
If your warranty ran out, then device replacement will be very expensive.
Sorry & Best of Luck to You!
iPad Pro 3d gen 11 inches having small vertical black lines on screen
