Overheating phone

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Level 1

4 points

Overheating phone

It’s been 3 days now, my phone is overheating, it’s next to impossible to hold it. I don’t play games, only 50/128gb has been used, software is 14.4.1 updated, I uninstalled Instagram and turned off background refresh. Did everything to prevent CPU from heating, I even turn off Bluetooth, WiFi, location when not in use .

It’s been 6 months since I bought this iPhone 11 and from the past three days, I use the phone for 5 minutes and it almost burns my hand. It gets really really hot just by making a call or checking WhatsApp. Highly disappointed

Posted on Mar 25, 2021 5:20 AM

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Answer 1

Top-ranking reply

nathaniel252

Community Specialist

Mar 26, 2021 11:02 AM in response to nanditavivek

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

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Answer 2

kb1951

Level 10

124,925 points

Mar 25, 2021 5:35 AM in response to nanditavivek

It should not get so hot that you can’t hold it. I would suggest that you get an appointment at an Apple Store or Apple authorized service center for an evaluation.

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