Software Update

Question

Software Update

I got a new Iphone 11 pro, I have done most of the setup steps and then it prompts me to a software update. It has been stuck on the software update for about 30 minutes now.

Posted on Mar 25, 2021 11:21 AM

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Answer 1

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stedman1

Level 10

263,782 points

Mar 25, 2021 11:23 AM in response to CharlieFountain__

You will need to connect to a Wifi network. A hotspot connection will not work to complete an update.

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Answer 2

Mar 25, 2021 11:29 AM in response to stedman1

Is there anyway to find my MAC address? I need it to connect to my campus wifi

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Answer 3

Mar 25, 2021 11:31 AM in response to CharlieFountain__

Don’t use a hotspot connection, you can only use WiFi. And if the issue persists I would recommend force restarting your iPhone and trying again or updating via computer

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