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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have just purchase Iphone X 64GB GRY on 28th Nov 2020 and went to Switch store in Kuching to claim my warranty due to motherboard issue. One of the staff inform me that the warranty is not valid and have to pay RM2800 to replace the motherboard. My issue is, why is it the warranty is not valid as i purchase the item on Nov 2020. Kindly please assist to investigate. Awaiting for your reply as soon as possible.
[Personal Information Edited by Moderator]
Apple stopped selling the X in 2018. Warranty is for one year which nearly any model sold now exceeds.
Even in places that offer a two year warranty period those would be expired.
You bought a used device and it is not covered.
This is a user helping other users with tech questions
forum, you are not addressing apple here just fellow users
Legal - Hardware Warranties - Apple
if they judge the device was broken because of a production issue it should be covered
if they judge user handling is the cause it would not
you can try contacting apple https://getsupport.apple.com/
mother board
