both my iphone 7 plus and my new xs max keep disconnecting from both the wifi and mobile data. it happens more frequently and is really annoying. the 7 plus is getting really hot when i use it. i have removed the case but it makes no difference.
the xs max has been replaced once, but still produced the same problem. it was sent in again for repair, but nothing was found apparently. it is still happening. both run on ios 14.4.2...
iPhone XS Max
Hi singaporesling9872,
It looks like you're having issues with the connection on your iPhone devices. If that's correct, let's try the following.
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
If you see No Service or Searching on your iPhone or iPad
This should help.
Cheers.
thank you, but i have already tried all of these. i’ve even asked for and installed a new sim card, but the problems remain on both iphones regardless of whether i’m on wifi or mobile data. however, i have no problem on my ipad!
i was hoping that the latest software update to ios 14.4.2 would help but unfortunately it didn’t!
strangely enough the problem first occurred when i started using the new x and whilst it was being checked over (and replaced with a new device) carried on using the 7 plus whichever was working fine. however after a few days it also started displaying the same symptoms. i had the wifi checked over by the provider, rebooted the router and did all of the recommended. nothing worked!
i am at a loss and very frustrated!
Thanks singaporesling9872,
If you're still having issues with that, you'll want to reach out to Apple directly.
Cheers.
thanks, i did. they checked the phone but apparently nothing wrong with it.
Disconnection from wifi and mobile data
