My iPhone XR just locked up completely. It is stuck on shut off screen - but touch commands do not work. Phone function works. I inadvertently dialed 911 with volume/shut off side buttons. I just installed 14.4.2 yesterday. How do I turn it off, or g

has anyone else had this issue?

iPhone XR, iOS 14

Posted on Mar 27, 2021 9:32 AM

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Posted on Mar 27, 2021 9:52 AM

The iPhone XR has a different way of forced restarting than what you tried.


To forced restart. First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button.

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Question marked as Top-ranking reply

Mar 27, 2021 9:52 AM in response to Ocoastal53

The iPhone XR has a different way of forced restarting than what you tried.


To forced restart. First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button.

Apr 22, 2021 2:08 PM in response to JCC46

JCC46 wrote:

Same thing--SE just randomly shut off with 82% power; this had happened several times shortly after I bought the phone last summer. I fairly recently installed an update; is it related to running 14.4.2? Yes, I can restart it, but why should I have to? The phone is less than a year old.

Well, it’s called an iPhone, but its actually a very powerful pocket-sized computer that runs Unix that can also make phone calls. And like all computers it will crash occasionally. One way to make it less likely to happen at an inconvenient time is to restart it periodically, for example, once a week→Restart your iPhone - Apple Support

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My iPhone XR just locked up completely. It is stuck on shut off screen - but touch commands do not work. Phone function works. I inadvertently dialed 911 with volume/shut off side buttons. I just installed 14.4.2 yesterday. How do I turn it off, or g

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