I recently got up the courage to purchase a new Apple iPhone 12 Pro online, and sent in my old iPhone X in as a trade-in. Apparently I neglected to properly disable the activation lock and the trade in has been rejected. If I have the phone sent back to me, can I resubmit it as a trade in after I properly disable it?
iPhone X
thank you! i did contact support and a wonderfully helpful Apple rep helped me login to the cloud and remove my old phone. it was super easy. then i was directed to call another super helpful rep who was able to start the process for the trade in to be reviewed again. fingers crossed!
thank you! i did contact support and a wonderfully helpful Apple rep helped me login to the cloud and remove my old phone. it was super easy. then i was directed to call another super helpful rep who was able to start the process for the trade in to be reviewed again. fingers crossed!
Use the Get Support link at the top right of this page.
Apple activation lock not disabled for trade in
