My IPhone X is stuck and I can't open or close it. The screen is on Slide to power off and shows medical id and emergency SOS. Please advise

My IPhone X is stuck and I can't open or close it. The screen is on Slide to power off and shows medical id and emergency SOS. Please advise



iPhone X

Posted on Mar 27, 2021 4:29 PM

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Question marked as Top-ranking reply

Posted on Mar 27, 2021 4:35 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

* Press and quickly release Volume UP button

* Press and quickly release Volume DOWN button

* Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

1 reply
Question marked as Top-ranking reply

Mar 27, 2021 4:35 PM in response to kathleen220

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

* Press and quickly release Volume UP button

* Press and quickly release Volume DOWN button

* Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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My IPhone X is stuck and I can't open or close it. The screen is on Slide to power off and shows medical id and emergency SOS. Please advise

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