Red lines in pictures and videos

Why is my phone camera having red lines on pictures and videos. I just bought my iphone 12promax last January 2021.

Posted on Mar 27, 2021 6:18 PM

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Question marked as Top-ranking reply

Posted on Mar 29, 2021 11:42 AM

Hello Neng5290,



Thanks for choosing the Apple Support Communities. If we understand correctly, you are seeing lines in your photos. We know how important those memories are, and would be happy to take a look at this with you.


To get started, If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support has some great steps that can help under "If the camera isn't working". During step 5, while testing both the front and back camera, we ask that you test in different apps and while using different camera modes on your iPhone as well. This can help us to isolate the behavior further with you.


Additionally, do you see the lines in the same location for each photo or video?


We look forward to hearing the results.


Cheers!




1 reply
Question marked as Top-ranking reply

Mar 29, 2021 11:42 AM in response to Neng5290

Hello Neng5290,



Thanks for choosing the Apple Support Communities. If we understand correctly, you are seeing lines in your photos. We know how important those memories are, and would be happy to take a look at this with you.


To get started, If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support has some great steps that can help under "If the camera isn't working". During step 5, while testing both the front and back camera, we ask that you test in different apps and while using different camera modes on your iPhone as well. This can help us to isolate the behavior further with you.


Additionally, do you see the lines in the same location for each photo or video?


We look forward to hearing the results.


Cheers!




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Red lines in pictures and videos

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