You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Andyireland Author

Level 1

4 points

Help

When I turn on my mac it loads then just goes to a blank screen with an alternating picture of a keyboard and mouse. I can’t get any further?

iMac 27″, macOS 10.15

Posted on Mar 28, 2021 10:22 AM

Top-ranking reply

babowa

Level 9

78,441 points

Posted on Mar 28, 2021 11:18 AM

I'd guess that neither is paired/they both lost connection. If they have batteries, they may need to be replaced. You will need a USB/wired keyboard to get past the sign in screen. Then go to Bluetooth and check the status of your wireless devices - put in new batteries and pair them again.

View in context

Help

Similar questions