We are only getting volume out of one side of our Beats Solo3 wireless

Hello Beatsnotworking,

It sounds like you are experiencing sound issues with one side of your headphones. We understand how important this is to you and we are here to help.

You've done some great troubleshooting steps so far.

Let's review the steps outlined here: Sound troubleshooting – Beats headphones and earphones

If the issue persists, try connecting or pairing to another device and test.

Let us know the results.

Cheers!

This was not helpful at all to restate the initial trouble shooting of resetting or the link that really does not apply to these Bluetooth headphones. Resetting does NOT work. Then the link to these do not apply:

1. Make sure the 3.5 mm audio jack is fully plugged in. The straight input connects to your headset, and the L-shaped input connects to your audio device. THERE IS NOT A 3.5 mm Audio Jack!

1. Check that your audio source is on and working.

connected to iPhone, we can hear one side and a muted or no sound on the other, the source is functioning.

1. If your audio source is a computer or laptop, try adjusting the configuration settings.

again, not relevant

1. If you still hear distorted sound, try a different audio source and an alternate cable.

a different cable to what?? They are Bluetooth.

the volume on the L is low and the sound on the R is loud.

what are the next steps?? Thanks