About 3 weeks ago my Face ID stopped recognising me so i reset it and now it won’t let me set it up again. It keeps saying move higher / lower and i’ve tried for hours everyday for 2 weeks and it still hasn’t worked. I’ve updated my phone, restarted it multiple times and done everything apple support has said to do and it still doesn’t work
iPhone XS
Let’s check the function of the camera that is used for Face ID further.
Can you create a Memoji that follows your face movements? https://support.apple.com/en-us/HT208986
Are you in focus when using portrait mode? https://support.apple.com/en-us/HT208118
That's nice but I take it you still cannot set up Face ID?
Read here => If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If no joy, use Get Support link at the top right of this page for options.
Yes and Yes
Yep thats correct
Unfortunately that is going to be a hardware issue with your True Depth camera, click on the Get Support link at the top right of this page to start the service process.
FACE ID NOT WORKING
