Netflix

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Netflix

Hey, I got my appletv 4th Generation and whenever I try to watch Netflix it keeps saying "Sorry something went wrong" making me unable to access the app.

Apple TV HD, tvOS 14

Posted on Mar 29, 2021 9:43 AM

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Answer 1

vazandrew

Level 8

40,402 points

Mar 30, 2021 12:01 PM in response to Morvinski

Ok, just wanted to make sure. I assume the Netflix app is also up to date.

I would also verify the network just to double check there are no other issues that could be causing this.

Use the speedtest app to see the internet connection being received

If on wifi try Apple TV on ethernet

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Answer 2

vazandrew

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Mar 29, 2021 10:47 AM in response to Morvinski

Netflix recently changed their requirements, make sure your Apple TV is up to date.

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Answer 3

Morvinski Author

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Mar 30, 2021 11:53 AM in response to vazandrew

Up to date as in the software is updated? If yes, then my software is up to date, but the problem still persists.

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Answer 4

vazandrew

Level 8

40,402 points

Mar 30, 2021 11:56 AM in response to Morvinski

It would mean the Apple TV operating system. Just for clarity, what version of TVOS is running on your system?

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Answer 5

Morvinski Author

Level 1

8 points

Mar 30, 2021 11:59 AM in response to vazandrew

tvOS 14.4

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